The Challenge

NCG is a complex organisation with staff spread around  7 colleges across the UK.  As part of their strategy they wanted to get a more insightful view of colleague engagement than any of the current systems or surveys would provide.

What we did

​We set out a schedule including development and execution of an online survey, facilitating a series of focus groups, and review of current strategic initiatives to inform final recommendations. Working closely with leadership we created a tailored approach to measuring engagement that would provide deep insights into current issues while also enabling them to benchmark internally and externally.



Through analysis of  quantitative and qualitative feedback and engagement with Executive leadership, we delivered a final report and data set with recommendations on how findings could positively inform strategic workstreams.

“We were delighted with both the outcomes – a really sharp and insightful view of our current engagement levels – and with the way that BMC worked closely with our senior leaders each step of the way to make sure it delivered just what we needed”.

Chris Payne

Deputy CEO, NCG