In today’s fiercely competitive market, delivering an exceptional customer experience (CX) is more important than ever. Artificial intelligence (AI) is transforming how businesses interact with customers, offering new opportunities to enhance engagement and...
Operational Excellence (OpEx) and the benefits it can bring can be a mystery to some people. Whilst OpEx doesn’t have a universally agreed definition, the principles underpinning it are almost as well-known as some of the myths surrounding it. Here we aim to dispel...
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